Translation Quality Management
The Language Intelligence Commitment to Quality
The ISO 9001-2000 compliant Quality Management System is the foundation of everything we do at Language Intelligence. The quality process begins long before the actual project begins. Every translator and editor who works for Language Intelligence is qualified according to our rigorous and systematic Quality Compliance Process.
The Quality Compliance Process is an extension of our Quality Management System and has been designed to ensure that only the most highly-qualified linguists are accepted into our Approved Supplier List. Each member of our linguistic team is selected based on the following criteria:
- Demonstrated subject-matter and industry expertise
- Significant verifiable experience translating into their subject matter
- Excellent references
- Educational background
- Professional accreditation
- Subject specific testing
- Writing style
- Cultural expertise
Only Translators Who Meet Our Criteria Are Admitted to the Language Intelligence Team
Each newly entered supplier receives "Pending Approval" status until a significant project record is achieved. During this probationary time, the candidates' translations are carefully evaluated by an approved senior editor and feedback is provided to the translator.
Our rigorous evaluation process is complemented by our experienced and client-oriented project management staff, who follows our documented workflow processes to meet the individual customer and project requirements. An integral part of this quality process is our glossary and terminology management. Feedback loops and checkpoints ensure quality throughout each step in the process.
Subject Matter Expertise
Projects are translated by an experienced and unique subject matter expert, and then independently edited and proofread by a unique editor with equal expertise and experience, ensuring accurate, idiomatic, and consistent presentation of our clients' products in every locale.
