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  • Writer's pictureGustavo Lecomte - Client Services Manager

4 Methods to Achieving Patient Engagement Through Medical Translation

Engaging patients is critical when providing quality, informed healthcare. When patients are actively involved in their care experience, they have better healthcare outcomes and will foster a better relationship with their healthcare provider. Patient-centered care can be accomplished through consistent communication, increased education, improved healthcare policies, and great customer service.

Adequately serving a global population can be a challenge when your patients have diverse backgrounds and speak multiple languages.

Medical Translation Services to Engage and Inform

Life sciences content can be extremely complex and hard to understand. The complexities of clinical language can be hard for patients to understand even in their native language, creating a challenge for linguists when adapting and translating content.

If not translated or localized properly, life science content can be a matter of life or death. This makes it that much more important to invest in medical translation services with linguists with a specific background in working with these content types. Experienced medical translators are skilled in understanding the meaning of your material and localizing the content without sacrificing regulatory and clinical requirements.

Our linguists are accomplished in the field of life science translation, and can accurately extract the clinical meaning of your content and adapt it for global consumption. All of our linguists are native speakers of the target language and live within the region you are focused on. This means they can provide the most up-to-date language of that locale, making yo]ur content accurate and appropriate for global distribution.

4 Methods to Achieving Patient Engagement Through Medical Translation

Create Consistency

For the best patient engagement, the patient should have complete access to everything in their language of choice from their first touchpoint with their care facility.

This means ensuring everyone in the practice is trained in knowing which multilingual options are available, ( such as knowing when to include an interpreter, providing multilingual content, giving instructions on how to access a multilingual patient portal, etc), all patient communication is multilingual, and the healthcare provider is willing and able to provide in-person interpreting if required. The goal here is to make the patient feel empowered and that they are in control of their healthcare experience, no matter what language they speak.

App and Website Localization

Telehealth is an extremely popular care option, but multilingual patients face the same problems if their experience isn’t adapted to their needs. If the telehealth website and/or app is not properly translated and localized, the patient is unable to understand their care options and won’t be able to make informed decisions on their health.

Adapting Multimedia Content

Patient care goes beyond verbal communication, as you’ll need to adapt your instructional videos, patient care forms, pharmaceutical instructions, and more to be in their preferred language. Multilingual desktop publishing is the process of converting and adapting content from one language to another and is a crucial step with all life science translations.

Because not every culture expre; you’llsses the same idea in the same way, you’ll need an expert to properly format all of your content. Common multilingual desktop publishing formatting modifications include adjusting layout designs to accommodate longer languages, adapting the content to be in alignment with right-to-left languages, and modifying images with character-based languages.


Medical interpretation focuses on the spoken aspect of the language rather than the textual components. Healthcare providers can utilize medical interpreters to bridge the language gap with their multilingual patients, improving communication as a whole.

Medical translation services ensure the health and safety of your multilingual patients. For more information on our life science translation process, and how it can foster an inclusive environment for your patients, get in touch with us today.


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