• Rick White - Director of Client Services

What is the ISO 9001:2015 Quality Management System?

Language Intelligence has been using a certified Quality Management System since 2009. We have since upgraded our certification to the ISO:9001:2015 standard as proof to our customers how serious translation quality management is to us as a company.


But what exactly does this standard entail? We chose the ISO standard because we believe that it is the most comprehensive of all the current guidelines available to the translation and localization services industry. Here’s a quick intro explaining all about our ISO certification.


What is the ISO 9001 certificate?


When a translation company holds the ISO 9001 certificate, this means they follow properly documented processes. The focus of this certificate is the availability of a Quality Management System (QMS).


Overall, the ISO 9001 certificate both monitors and demonstrates the control, operation, and effective planning of a company’s processes alongside its continual improvement and implementation.


The 8 Principles of the ISO 9001 Certification


As a translation quality management system, this certification is based on eight quality management requirements:


Customer Focus


The translation and localization services provider must understand the customer’s business needs and requirements and exceed them. As a part of this, all customer complaints must be systemically logged and with a plan to take corrective action.


Leadership


The leadership at all levels must be aligned to drive a quality-minded culture while engaging employees to achieve quality objectives. Management must also clearly define and communicate the company’s vision and long-term strategy.


Involvement of People


Proper employee engagement allows workers to be more empowered in making decisions so they can achieve quality objectives. The organization’s employees must be involved and given ownership of the processes and their subsequent improvement of them. With this in mind, the quality policy needs to be understood at all levels by every employee, meaning each employee will work towards measurable objectives.


Process Approach


This principle operates under the idea that an organization will operate more efficiently when leaders adequately manage and control all business processes, linking them to form one cohesive system. The goal is to help your company achieve more predictable and consistent results.


System Approach to Management


All business processes should be integrated into a management system to further improve efficiencies and success. The idea here is for the leaders to understand, analyze, and manage interrelated processes to develop a cohesive system that reaches all levels of management.


Continual Improvement


Each company has an ongoing effort to identify new opportunities and enhance its products and services. There also must be a documented procedure for internal audits, and they must keep precise records to improve the quality management system.


Factual Approach to Decision Making


All business decisions must be based on recorded data, with the employees using predetermined metrics to collect information. Objective data and proper facts will be used to drive the best business decisions.


Relationship Management


Successful businesses will work to establish mutually-beneficial relationships with every one of their clients.


Language Intelligence takes translation quality management very seriously. As your trusted translation and localization services provider, we work very hard to adhere to our quality management system and provide the best results for you.


For more information on our QMS, click here.